CacheFlo Advise May 2020 release introduces CacheFlo Support to improve the quality of help for both CacheFlo Advise and Winton users and CacheFlo Status, so you'll be able to see updates on planned maintenance or service interruptions.
We're here to support you
The CacheFlo Help Center is replaced with CacheFlo Support, which is accessible at https://support.cacheflo.co. You can also access CacheFlo Support in CacheFlo Advise and Winton by clicking Support in the navigation bar.
You'll also notice the chat bubble has been removed from CacheFlo Advise. Don't panic! 👍 You'll find the support chat bubble on our CacheFlo Support page on the bottom right-hand corner. We are available to answer your questions between the times of Mon - Fri 10 AM - 5 PM UTC-03:00.
We are also in the process of phasing out our help email: firstname.lastname@example.org. If you need to contact us by email, send your questions to email@example.com.
Downtime and interrupted service
CacheFlo Status accessed at https://status.cacheflo.co helps you stay in the loop regarding scheduled downtimes for maintenance or if a disruption you're experiencing is being addressed. Status checks will be expanded over time.
And much much more!
There are quite a few other things we improved, some of which you may not notice; however, they help us make improving Winton and the CacheFlo Suite easier.
For updates on Winton, check out our Winton release notes.